Refund & Replacement Policy

Refund Policy
Last Updated: [5 August 2026]

Quality Motor Part, customer satisfaction is our priority. We strive to provide high-quality used, rebuilt, remanufactured, and JDM engines and transmissions. Please review our refund policy carefully before making a purchase.

Order Cancellation
Orders may be canceled before they are processed or shipped.
Orders canceled before shipment are generally eligible for a full refund.
If an order has already been processed, prepared, or shipped, cancellation may not be possible, or cancellation and restocking fees may apply.
Custom or special-order items cannot be canceled once processing has begun.

Refund Eligibility
A refund may be approved under the following circumstances:
Incorrect part shipped by Engines Outlet.
Product received is damaged during shipping (reported within the required timeframe).
Product is unavailable after payment has been accepted.
Order is canceled before shipment.
Product is approved for return according to our Return Policy.
All refund requests are subject to inspection and approval.

Non-Refundable Items
Refunds will not be issued for:
Products installed, modified, or disassembled.
Parts damaged due to improper installation.
Products damaged by misuse, neglect, overheating, accidents, or abuse.
Labor charges.
Shipping charges (unless the error was ours).
Diagnostic fees.
Rental vehicle expenses.
Towing charges.
Storage fees.
Special-order or custom-order products.
Electrical components unless defective upon arrival.

Incorrect Orders
If you ordered the wrong part due to incorrect vehicle information or customer error:
A return may be accepted if the product has not been installed.
The customer is responsible for return shipping costs.
A restocking fee may apply.
The product must be returned in its original condition.

Damaged or Defective Products
Please inspect your shipment immediately upon delivery.
If your order arrives damaged:
Report the damage within 24 hours of delivery.
Take clear photographs of the package and product.
Keep all original packaging materials.
Do not install the damaged product.
Failure to report shipping damage promptly may affect your refund or replacement eligibility.

Return Inspection
All returned products are inspected before a refund is approved.
Refunds may be reduced or denied if:
The product shows signs of installation.
Components are missing.
The product has been altered.
Damage occurred after delivery.
Refund Process

Once your return has been received and inspected:
You will receive notification regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Refund processing typically takes 5–10 business days, depending on your financial institution.

Shipping Charges
Shipping charges are generally non-refundable, except when:
The wrong product was shipped by Engines Outlet.
The product was damaged during transit due to shipping.
A return is approved because of our error.

Restocking Fee
Approved returns that are not the result of our error may be subject to a restocking fee of up to 25%, depending on the product and supplier requirements.

Return Authorization Required
No returns will be accepted without prior authorization.
Before returning any item, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA may be refused.

Refund Exceptions
Engines Outlet reserves the right to refuse refunds if:
Warranty terms have been violated.
The product has been intentionally damaged.
False or misleading information has been provided.
The return request does not comply with our Return Policy.

Contact Us
If you have questions regarding your refund or need assistance with a return, please contact our customer support team. We are committed to resolving issues promptly and fairly.